Remote Operational Readiness Analyst

Mykeystone; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Vision Insurance

Company Paid Disability Insurance

Critical Illness Insurance

Accident Insurance

Legal Insurance

Pet Insurance

401(k) with Safe Harbor Match

Paid Time Off

Paid Holidays

Job summary

Keystone seeks an Operational Readiness Analyst to provide analytical, coordination, and documentation support. The role ensures agencies are prepared to operate within Keystone’s model, tracking gaps, data, and action items while maintaining tools and materials for readiness execution.

You will collaborate with Operations, Training, and Agency Leadership, managing dashboards, status updates, and communications.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 8 years of insurance industry experience with 5+ years in operations or related functions.
• Experience in insurance or multi-site operating environments preferred.
• Hands-on experience with Applied Epic.
• Strong organizational skills to manage trackers and timelines.
• Excellent written and verbal communication for Leaders and cross-functional partners.
• Analytical and problem-solving skills to surface readiness gaps.

Responsibilities

• Support agency readiness assessments and validation of data.
• Maintain readiness trackers, gap logs, action item lists and docs.
• Compare current-state practices with operating model expectations.
• Document observations and potential misalignments for leadership review.
• Create and maintain readiness tools, templates, and checklists.
• Track milestones, risks, decisions, and follow-ups across agencies.
• Prepare status updates, dashboards and meeting materials.
• Coordinate with Operations, Training, Agency Support and leadership.
• Support training needs and adoption reinforcement.

Skills

Operations coordination

Business analysis

Agency support

Training coordination

Documentation

Communication skills

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

Applied Epic

Job description

Keystone seeks an Operational Readiness Analyst to provide analytical, coordination, and documentation support. The role ensures agencies are prepared to operate within Keystone’s model, tracking gaps, data, and action items while maintaining tools and materials for readiness execution.

You will collaborate with Operations, Training, and Agency Leadership, managing dashboards, status updates, and communications.