Remote CareOps Agent: Emergency Support (12h Shifts)

Amtex Systems Inc.; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Work-from-home opportunity

PF & ESI

Job summary

Amtex Systems Inc. is seeking a CareOps Agent to handle SOS and HELP incidents, contact subjects, caregivers, or local contacts, and coordinate emergency response.

The role requires English, Tamil, and Hindi fluency, a minimum of one year in a call center, and the ability to work 12-hour rotational shifts including nights, weekends, and holidays, using a personal laptop with stable internet. You will assess situations, escalate when needed, and ensure timely resolution following approved

Qualifications

• Minimum 1 year of call centre experience.
• Willing to work 12-hour rotational shifts including nights, weekends, and holidays.
• Fluent in English, Tamil and Hindi.
• Must have a personal laptop and stable internet connection.

Responsibilities

• Handles SOS and HELP incidents.
• Contacts subjects, caregivers, or local contacts as needed.
• Assesses situations and coordinates emergency assistance.
• Ensures timely resolution or escalation per procedures.

Skills

Call center experience

English fluency

Tamil fluency

Hindi fluency

Education

Any degree

Job description

Amtex Systems Inc. is seeking a CareOps Agent to handle SOS and HELP incidents, contact subjects, caregivers, or local contacts, and coordinate emergency response.

The role requires English, Tamil, and Hindi fluency, a minimum of one year in a call center, and the ability to work 12-hour rotational shifts including nights, weekends, and holidays, using a personal laptop with stable internet. You will assess situations, escalate when needed, and ensure timely resolution following approved