Remote 24/7 Multi-Channel CS Ops (English/Hindi)

TP; United States; Remote; USD 19,000 - 30,000; Full time

Job summary

TP is seeking a Customer Service Operations agent to handle customer queries through predominantly non-voice channels, with voice support when required. The role requires clear English and Hindi communication and readiness for 24x7 rotational shifts. Candidates must clear Versant 5.

Work-from-home candidates must have a reliable system and a stable internet connection, and must meet the stated qualifications and experience criteria to progress in the process.

Qualifications

• Meet the stated qualification and experience criteria.
• Versant 5 is required to clear.
• WFH candidates must have reliable system and stable internet connectivity.

Responsibilities

• Handle customer queries via predominantly non-voice channels; voice support when required.
• Be comfortable with 24x7 rotational shifts.
• Adapt to dynamic customer service operations and meet performance standards.
• Collaborate with team to ensure consistent multi-channel support.

Skills

English communication

Hindi communication

Communication skills

Job description

TP is seeking a Customer Service Operations agent to handle customer queries through predominantly non-voice channels, with voice support when required. The role requires clear English and Hindi communication and readiness for 24x7 rotational shifts. Candidates must clear Versant 5.

Work-from-home candidates must have a reliable system and a stable internet connection, and must meet the stated qualifications and experience criteria to progress in the process.