24/7 Emergency Response Operator

Witt O'Brien's; Houston (TX); On-site; USD 25,000 - 41,000; Full time

Job summary

Ambipar in Houston, TX is seeking an Emergency Response Operator to support the Global Command Center. You will handle urgent client calls, gather data, and activate response teams, ensuring rapid and accurate communication during incidents.

The role requires 1–2 years in dispatch, strong typing ability, and proficiency with Teams/SharePoint. Willingness to work rotating shifts and overtime to meet emergency demands is essential.

Qualifications

• 1–2 years in an incident/emergency dispatch role.
• Ability to proofread and correct industry terms when necessary.
• Typing 30+ WPM.
• Proficiency with Microsoft Teams and SharePoint.

Responsibilities

• Monitor and respond promptly to calls, messages, emails, and alerts.
• Serve as the primary point of contact for clients as emergency call center representative.
• Accurately gather, transcribe, and document information quickly.
• Initiate and set up projects or jobs from client intake.
• Coordinate incident management via WhatsApp or Microsoft Teams.
• Maintain incident logs and shift hand-offs per protocol.

Skills

Calm under pressure

Typing 30+ WPM

Clear communication

Multitasking

English proficient

Education

High School Diploma or equivalent

Tools

Microsoft Teams

SharePoint

Job description

Ambipar in Houston, TX is seeking an Emergency Response Operator to support the Global Command Center. You will handle urgent client calls, gather data, and activate response teams, ensuring rapid and accurate communication during incidents.

The role requires 1–2 years in dispatch, strong typing ability, and proficiency with Teams/SharePoint. Willingness to work rotating shifts and overtime to meet emergency demands is essential.