Remote Care Navigator for Complex Health Needs

Texas Health Institute; Coeur d'Alene, Northern (ID, KY); Hybrid; USD 83,097,000 - 149,001,000; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase program

401k contribution

Job summary

UnitedHealth Group is seeking a Care Coordinator to manage a panel of members with chronic and complex health care needs in Idaho. You will provide clinical and non-clinical support to promote person-centered care and appropriate use of services.

You will engage members face-to-face or by phone, collaborate with providers and community resources, and help develop individualized care plans aligned with patients’ readiness to change. Remote work is possible within territory.

Qualifications

• Current Idaho professional license in social work or counseling field.
• At least 2 years in healthcare or healthcare-related industry with Medicaid/Medicare/SDoH experience.
• CCM certification (preferred).

Responsibilities

• Primary care manager for dual eligible members.
• Conduct needs/wellness assessments and develop person-centered care plans.
• Collaborate with care team, providers, and community resources.
• Assist members with HCBS supports and services.
• Coordinate referrals to housing, pharmacy, and other resources.
• Support discharge planning and care transitions after ER or SNF.
• Educate and coach members for self-management of care.
• Advocate for member needs with the health care team.
• Support nonclinical inquiries to connect to Health Plan resources.

Skills

Care coordination

Multitasking

Organization

Communication

Education

Idaho license (LCSW/LMSW/LSW/LCPC/LPC/LMFT/LAMFT)

2-year degree + 2+ years healthcare experience

CCM certification

Tools

MS Office

EHR systems

Job description

UnitedHealth Group is seeking a Care Coordinator to manage a panel of members with chronic and complex health care needs in Idaho. You will provide clinical and non-clinical support to promote person-centered care and appropriate use of services.

You will engage members face-to-face or by phone, collaborate with providers and community resources, and help develop individualized care plans aligned with patients’ readiness to change. Remote work is possible within territory.