Remote Care Management Support Specialist

Humana; Hamilton (OH); À distance; USD 42 000 - 57 000; Plein temps

Résumé du poste

Humana is seeking a Community Health Worker 1 to support care management administration and non-clinical assessment for member needs. You will guide members and families to appropriate resources, coordinating with care teams to promote optimal wellness and adherence to program standards.

The role emphasizes strong communication, cultural sensitivity, and the ability to multi-task in a remote work setting with occasional travel for training.

Qualifications

• Must reside in the state of Ohio.
• Minimum two (2) years of experience with community resources, health agencies, or social services.
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word).
• Exceptional communication and interpersonal skills for building rapport with customers and stakeholders.
• Ability to multi-task in a fast-paced environment.
• Respect for cultural and demographic diversity.
• Strong written communication skills and advocacy for members at all care levels.
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work.

Responsabilités

• Contributes to administration of care management and provides non-clinical support to assessment and evaluation of members' needs.
• Guides members and families toward and facilitates interaction with resources appropriate for members' care and wellbeing.
• Works under supervision with decisions guided by precedent and documented procedures.

Connaissances

Communication

Multitasking

Interpersonal skills

Written communication

Cultural sensitivity

Time management

Formation

Outils

Microsoft Office

Description du poste

Humana is seeking a Community Health Worker 1 to support care management administration and non-clinical assessment for member needs. You will guide members and families to appropriate resources, coordinating with care teams to promote optimal wellness and adherence to program standards.

The role emphasizes strong communication, cultural sensitivity, and the ability to multi-task in a remote work setting with occasional travel for training.