Remote Care Management Support Specialist

Humana; Canton (OH); Remote; USD 42,000 - 57,000; Full time

Job summary

Humana is seeking a Community Health Worker 1 to contribute to care management administration and provide non-clinical support for assessing and meeting members' needs. The role involves guiding members and families toward appropriate resources to support wellbeing.

The position requires residency in Ohio, strong communication skills, and the ability to multi-task in a remote environment. It includes a 40-hour work week and travel for training as needed.

Qualifications

• Must reside in the state of Ohio.
• Minimum two (2) years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels)
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
• Exceptional communication and interpersonal skills for building rapport with customers and stakeholders
• Ability to multi-task in a fast-paced environment
• Respect for cultural and demographic diversity
• Strong written communication skills and advocacy for members at all care levels
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work

Responsibilities

• Assist in administration of care management and provide non-clinical support to assessment and evaluation of members' needs.
• Guide members/families toward resources and facilitate interaction with appropriate care and wellbeing resources.

Skills

Office Suite

Communication skills

Multitasking

Cultural competency

Written communication

Home-office privacy

Job description

Humana is seeking a Community Health Worker 1 to contribute to care management administration and provide non-clinical support for assessing and meeting members' needs. The role involves guiding members and families toward appropriate resources to support wellbeing.

The position requires residency in Ohio, strong communication skills, and the ability to multi-task in a remote environment. It includes a 40-hour work week and travel for training as needed.