Care Management Support Specialist — Remote

Humana Inc; Illinois; Hybrid; USD 40,000 - 52,000; Full time

Job summary

Humana Inc. is seeking a Care Management Support Assistant 3 to contribute to non-clinical care management administration and to guide members and families toward appropriate resources. The role involves handling calls, data entry, and developing job aids, with moderate independence in prioritizing tasks.

Ideal candidates have 2+ years in leadership, healthcare admin support, and proficiency with MS Office. Remote work and occasional travel to Chicago area may be required.

Qualifications

• At least 2 years of demonstrated leadership experience.
• 1 - 3 years of technical experience with knowledge of Microsoft Office Word, Excel, Outlook.
• Administration support experience in a healthcare industry with familiarity with care and well-being resources.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Responsibilities

• Manage inbound and outbound calls with members, their families, and providers.
• Perform computations and data entry adhering to established metrics.
• Develop job aids and training on CMSA processes.
• Prioritize work within defined policies and standards with some latitude for discretion.

Skills

Leadership experience

Healthcare administration

Customer service mindset

Education

Associate or Bachelor's Degree in Business or related field

Tools

MS Word

MS Excel

MS Outlook

Microsoft Access

Job description

Humana Inc. is seeking a Care Management Support Assistant 3 to contribute to non-clinical care management administration and to guide members and families toward appropriate resources. The role involves handling calls, data entry, and developing job aids, with moderate independence in prioritizing tasks.

Ideal candidates have 2+ years in leadership, healthcare admin support, and proficiency with MS Office. Remote work and occasional travel to Chicago area may be required.