Remote Care Management Support Specialist

Humana; Dayton (OH); Remote; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Disability insurance

Life insurance

Parental leave

Caregiver leave

Job summary

Humana is seeking a Community Health Worker 1 to support care management through non-clinical assessment and resource navigation. The role involves assisting members and families to access appropriate services and resources to maintain optimal wellness, with work that often follows established procedures and is moderately complex.

The position is remote, requires travel to Humana offices occasionally, and offers benefits including health coverage and a 40-hour work week.

Qualifications

• Must reside in the state of Ohio.
• Minimum two years of experience with community resources, health agencies, or social services.
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word).
• Exceptional communication and interpersonal skills for building rapport with customers and stakeholders.
• Ability to multi-task in a fast-paced environment.
• Respect for cultural and demographic diversity.
• Strong written communication skills and advocacy for members at all care levels.
• Must have a separate room with a locked door that can be used as a home office to ensure privacy.

Responsibilities

• Provides non-clinical support to the assessment and evaluation of members' needs.
• Guides members and families toward resources appropriate for care and wellbeing.
• Assists with interaction facilitation with resources for care management.
• Adheres to privacy and HIPAA requirements while performing duties.

Skills

Microsoft Office

Communication

Multitasking

Cultural awareness

Written communication

Education

Bachelor's degree in social work or related field

CHW training/certificate

Job description

Humana is seeking a Community Health Worker 1 to support care management through non-clinical assessment and resource navigation. The role involves assisting members and families to access appropriate services and resources to maintain optimal wellness, with work that often follows established procedures and is moderately complex.

The position is remote, requires travel to Humana offices occasionally, and offers benefits including health coverage and a 40-hour work week.