Remote Care Management Specialist

CVS Health; Arizona; Remote; USD 25,000 - 49,000; Full time

Job summary

CVS Health is seeking a Care Management Associate to work remotely within AZ. The role involves triaging care tasks, coordinating services, and communicating with providers and the care team. Training is provided, and practical home-working requirements are specified.

The position emphasizes accurate documentation, HIPAA compliance, and the ability to adapt in a fast-changing environment while delivering high-quality care management services.

Qualifications

• 2 years of experience in customer service, telemarketing and/or sales.
• Proficiency in typing.
• Experience with computers and Microsoft Word, Outlook, and Excel.
• Requires long periods of sitting and computer work.

Responsibilities

• Evaluates patients using targeted intervention rules to identify needed medical services and coordinate care.
• Identifies principal reason for admission and applies intervention tools.
• Performs non-medical research for open cases and supports care team routines.
• Maintains accurate documentation meeting regulatory requirements and risk management standards.
• Coordinates and arranges health care service delivery with nurses or medical directors.
• Promotes effective communication within the health care team and with providers.

Skills

Customer service

Telemarketing

Sales

Telephone communication

Organization

Typing

Verbal communication

Written communication

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

CVS Health is seeking a Care Management Associate to work remotely within AZ. The role involves triaging care tasks, coordinating services, and communicating with providers and the care team. Training is provided, and practical home-working requirements are specified.

The position emphasizes accurate documentation, HIPAA compliance, and the ability to adapt in a fast-changing environment while delivering high-quality care management services.