Remote Care Coordinator, Individualized Patient Support

Cardinal Health; Dover (DE); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

MyFlexPay access to wages before pay

FSAs

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Remote, full-time Field position to support patient access and reimbursement across the United States. The role involves handling complex therapy questions, ensuring adherence to health plan processes, and maintaining data privacy.

You will work in a structured environment with defined KPIs, coordinating with patients, pharmacies, physicians and support teams to resolve inquiries and escalate only the most complex issues to senior staff.

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Education

High School Diploma, GED or equivalent

Job description

Cardinal Health is seeking a Remote, full-time Field position to support patient access and reimbursement across the United States. The role involves handling complex therapy questions, ensuring adherence to health plan processes, and maintaining data privacy.

You will work in a structured environment with defined KPIs, coordinating with patients, pharmacies, physicians and support teams to resolve inquiries and escalate only the most complex issues to senior staff.