Remote Bilingual Customer Care Specialist

Able Too Work; Dover (DE); Remote; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Early wage access (myFlexPay)

FSAs

Zusammenfassung

Cardinal Health seeks a Customer Service Operations specialist to support patient care via a remote, nationwide team. You will handle inquiries, resolve issues, and document interactions with a focus on accuracy and HIPAA compliance.

In this role, you will maintain product knowledge, log system tasks, and collaborate across departments to ensure timely, high-quality care. This full-time position offers benefits and emphasizes professionalism and patient-centric service.

Qualifikationen

• High School Diploma or GED preferred.
• Bilingual in English and Spanish; call center experience desirable.
• Experience in customer service in a call center is desirable.

Aufgaben

• Respond to client/patient questions and complaints with courtesy, aiming for one-call resolution and retention.
• Maintain knowledge of products and services to assist multiple divisions.
• Log into systems and perform data entry as assigned.
• Complete documentation within 24 hours per guidelines.
• Provide solutions for improved service quality.
• Handle inbound/outbound calls and address patient needs urgently.
• Ensure HIPAA-compliant handling of PHI and patient records.

Kenntnisse

English & Spanish

Call center experience

Customer service basics

Math & business calculations

Data entry

MS Office basics

Goal orientation

Ausbildung

High School Diploma or GED

1–3 years experience

Jobbeschreibung

Cardinal Health seeks a Customer Service Operations specialist to support patient care via a remote, nationwide team. You will handle inquiries, resolve issues, and document interactions with a focus on accuracy and HIPAA compliance.

In this role, you will maintain product knowledge, log system tasks, and collaborate across departments to ensure timely, high-quality care. This full-time position offers benefits and emphasizes professionalism and patient-centric service.