Remote Care Coordinator - Empowering Aging in Place

SCAN Group; Long Beach (CA); Remote; USD 30,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Wellness program

PTO

Paid holidays

401(k) with match

Tuition reimbursement

Remote work

Team recognition

Job summary

SCAN Group is seeking a Care Coordinator in California to empower members to age in place by assessing, planning, coordinating, and monitoring holistic needs. You will address referrals, navigate benefits, and support access to care for Medicare and related programs.

The role emphasizes motivational interviewing, collaboration with providers and county agencies, and thorough documentation in multiple systems. A high school diploma with some college is preferred, and mostly remote work is offered.

Qualifications

• Assessments and screenings to determine interventions and referrals.
• Triage and initial contact for benefits/programs; troubleshoot access issues.
• Use motivational interviewing to address member goals and concerns.
• Coordinate care using benefits and community resources; resolve access issues.
• Document assessments, care plans, and notes in multiple systems within timeframes.

Responsibilities

• Perform assessments and screenings to determine and provide appropriate interventions and referrals.
• Act as a triage and starting point of contact with members, providers, and medical groups for administration of various benefits/programs and to troubleshoot access issues for dually enrolled Medicare/Medi-Cal SCAN beneficiaries and other SCAN members as needed.
• Use motivational interviewing techniques to understand and accurately address member goals and concerns.
• Provide coordination of care utilizing member benefits and community resources, addressing and resolving access to care issues to support better health outcomes and a positive member experience.
• Complete timely and accurate documentation, such as assessments, care plans, service plans, and/or case notes, in multiple computer systems and ensure corresponding documentation is submitted within established timeframes and following department desktop procedures and/or training materials.
• Demonstrate critical thinking skills to resolve issues with members, providers, and vendors.
• Coordinate care and/or services through collaboration with county offices and governmental agencies (e.g. Social Security Administration, Department of Public Social Services, LA County Department of Mental Health) as needed.
• Exhibit professionalism and empathy in all interactions with members and provider partners.
• Utilize department desktop procedures, workflows, job aids and training material.
• Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.
• Possesses beginning-to-working knowledge of subject matter.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Skills

Motivational interviewing

Communication skills

Confidentiality

Collaboration

Critical thinking

Microsoft Office

Spanish (Conversational)

Education

High School Diploma with Some college preferred

Tools

CMS familiarity

Excel

EHR systems

Job description

SCAN Group is seeking a Care Coordinator in California to empower members to age in place by assessing, planning, coordinating, and monitoring holistic needs. You will address referrals, navigate benefits, and support access to care for Medicare and related programs.

The role emphasizes motivational interviewing, collaboration with providers and county agencies, and thorough documentation in multiple systems. A high school diploma with some college is preferred, and mostly remote work is offered.