Remote Care Coordinator Bilingual Spanish Advocate

Tuesday Health; Cicero (IL); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work with onsite sessions

Competitive compensation

Comprehensive benefits

401(K) match

Equal opportunity employer

Job summary

Tuesday Health is a value-based palliative care provider using interdisciplinary teams to improve quality of life for patients at home. The Care Coordinator role focuses on facilitating conversations across care navigators, health plan managers, primary care providers, and specialists to deliver a seamless patient experience.

In this patient-facing position, you will schedule activities, make reminder calls, document interactions, and support non-clinical tasks while maintaining empathy and a

Qualifications

• Bilingual Spanish required or strongly preferred.
• High School Diploma or GED required; higher degree a plus.
• Experience resolving escalated customer service issues.
• Proficiency with Microsoft Office (Word, Outlook, PowerPoint, Excel) and basic formulas (VLOOKUP).
• Phone/Fax system experience.
• EMR experience.

Responsibilities

• Support scheduling for Complex Care Navigators
• Make patient reminder calls
• Facilitate collaboration with health plan care managers
• Ensure proper documentation of all patient contacts
• Support outreach and navigation teams with operational and non-clinical tasks
• Answer patient calls and transfer escalated issues to appropriate resources
• Identify and request necessary patient documentation from patients and providers
• Other duties may be assigned

Skills

Bilingual Spanish

Phone/Fax system experience

EMR experience

Customer service

Interpersonal skills

Education

High School Diploma / GED

Associates Degree or higher

Tools

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Microsoft Excel

Job description

Tuesday Health is a value-based palliative care provider using interdisciplinary teams to improve quality of life for patients at home. The Care Coordinator role focuses on facilitating conversations across care navigators, health plan managers, primary care providers, and specialists to deliver a seamless patient experience.

In this patient-facing position, you will schedule activities, make reminder calls, document interactions, and support non-clinical tasks while maintaining empathy and a