Remote Care Coordinator, Benefits & Patient Advocate

TEKsystems; Morrisville (NC); Remote; USD 28,000 - 29,000; Full time

Job summary

TEKsystems is seeking a Care Coordinator to serve as an expert in benefit coordination and patient/provider interaction. The role includes advocating for patient eligibility, enrollment, affordability support, and access across payer types, including Medicare Part B.

The position is fully remote with Morrisville, NC as the base area and a contract engagement. You will liaise with program management, healthcare providers, and patients to ensure accurate information flow and high-quality outcomes.

Qualifications

• Follows program guidelines and escalates complex cases according to SOPs.
• Liaison between Program Management, other internal stakeholders, and healthcare providers.
• Provides unparalleled customer service, with attention to detail, while serving as a brand advocate and program representative.

Responsibilities

• Liaison between Program Management, other internal stakeholders, and healthcare providers.
• Provides unparalleled customer service, with attention to detail, while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes.
• Works with all levels of Program Management on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status.

Skills

Phone support

Customer service

Insurance verification

Call center

CRM

Job description

TEKsystems is seeking a Care Coordinator to serve as an expert in benefit coordination and patient/provider interaction. The role includes advocating for patient eligibility, enrollment, affordability support, and access across payer types, including Medicare Part B.

The position is fully remote with Morrisville, NC as the base area and a contract engagement. You will liaise with program management, healthcare providers, and patients to ensure accurate information flow and high-quality outcomes.