Remote Care Coordination & Reimbursement Specialist

Socket.dev; Field (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health savings account

401k plan

Early wage access (myFlexPay)

Job summary

Cardinal Health is seeking a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide patients through referral intake, investigate insurance benefits, and coordinate with payers, pharmacies, and providers to facilitate coverage and dispense of product.

Responsibilities include handling inquiries, providing customer service and technical expertise, and resolving complex payer/pharmacy issues to ensure a positive patient

Qualifications

• 1-3 years of experience preferred.
• High School Diploma, GED or equivalent work experience preferred.
• Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Skills

Customer service

Technical knowledge

Communication

Education

High School Diploma or GED

Job description

Cardinal Health is seeking a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide patients through referral intake, investigate insurance benefits, and coordinate with payers, pharmacies, and providers to facilitate coverage and dispense of product.

Responsibilities include handling inquiries, providing customer service and technical expertise, and resolving complex payer/pharmacy issues to ensure a positive patient