Remote Care Coordination & Member Support Specialist

Centene Management Company LLC; Pennsylvania; Hybride; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible approach to work with remote,

hybrid, field or office work schedules

Résumé du poste

Centene Management Company LLC is seeking an attentive care coordination assistant to support administrative care management activities. You will perform outreach, answer inbound calls, schedule services, and help onboard members.

You will serve as a primary contact for members, providers, and staff, resolving issues, updating non-clinical records, and sharing program educational materials to foster strong member-provider relationships. Remote/hybrid options available.

Qualifications

• Requires a High School diploma or GED
• Requires 1-2 years of related experience

Responsabilités

• Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services.
• Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.

Formation

High School diploma or GED

Description du poste

Centene Management Company LLC is seeking an attentive care coordination assistant to support administrative care management activities. You will perform outreach, answer inbound calls, schedule services, and help onboard members.

You will serve as a primary contact for members, providers, and staff, resolving issues, updating non-clinical records, and sharing program educational materials to foster strong member-provider relationships. Remote/hybrid options available.