Member Care Coordination Specialist II

Centene Corporation; Pennsylvania; Híbrido; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work options

Comprehensive benefits

Descripción de la vacante

Centene Corporation in Pennsylvania is seeking an administrative support specialist to assist care management through member outreach, inbound call handling, and scheduling of services for members and providers.

You will maintain non-clinical member records, support onboarding, and connect members to health plan and community resources while ensuring compliance with state regulations. This role offers flexible work arrangements and a comprehensive benefits package.

Formación

• Requires strong communication and organizational skills.
• Experience in customer service or call center environments is preferred.
• Ability to manage non-clinical member records and respond to inquiries.

Responsabilidades

• Perform outreach to members via phone to support care plan steps and scheduling.
• Answer inbound calls and resolve issues for members, providers, and staff.
• Document and maintain non-clinical member records per state and regulatory guidelines.
• Assist with member onboarding, welcome letters, and distribution of program materials.
• Provide referrals to health plan and community resources to address Social Determinants of Health (SDOH) needs.

Conocimientos

Customer service

Communication

Phone support

Documentation

Educación

High School diploma or GED

Descripción del empleo

Centene Corporation in Pennsylvania is seeking an administrative support specialist to assist care management through member outreach, inbound call handling, and scheduling of services for members and providers.

You will maintain non-clinical member records, support onboarding, and connect members to health plan and community resources while ensuring compliance with state regulations. This role offers flexible work arrangements and a comprehensive benefits package.