Remote Care Concierge for Patient Experience

OpenKrill; United States; Remote; USD 30,000 - 34,000; Full time

Job summary

General Medicine is seeking a Care Coordinator to guide patients through their healthcare journey with empathy and clear communication. The role emphasizes coordinating care, managing documentation in EMRs, and supporting clinical staff while prioritizing patient experience.

This remote position requires solid multi-tasking, strong communication, and a proactive approach to resolving issues for patients and the care team. COVID-era virtual care expectations apply.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in health-care-based patient service with multiple software systems.
• Proficient in EMR, word processing, spreadsheets, calendaring.

Responsibilities

• Schedule appointments, send reminders, troubleshoot scheduling issues.
• Handle inbound/outbound calls with patients, provider offices, insurers, labs, and others involved in care.
• Prepare and manage care documentation in EMR and internal tools.

Skills

Communication

Time management

Problem solving

HIPAA compliance

Multi-tasking

Attention to detail

Customer service

Broadband Internet

Education

High school diploma or equivalent

Tools

Athena platform

Job description

General Medicine is seeking a Care Coordinator to guide patients through their healthcare journey with empathy and clear communication. The role emphasizes coordinating care, managing documentation in EMRs, and supporting clinical staff while prioritizing patient experience.

This remote position requires solid multi-tasking, strong communication, and a proactive approach to resolving issues for patients and the care team. COVID-era virtual care expectations apply.