Remote Care Coach: Wellness Support & Resource Navigator

Humana; Vermont; Remote; USD 54,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Disability insurance

Life insurance

Job summary

Humana is hiring a Care Coach for a remote role. You will evaluate member needs, develop personalized care plans, and coordinate with clinical and community resources to improve health outcomes.

Requires 2+ years of direct patient care experience, strong communication skills, and proficiency with electronic medical records. Training will be provided, with travel to Humana offices as needed.

Qualifications

• 2+ years of direct adult patient care experience or related case management.
• Experience interacting with healthcare team members.
• Proficient in electronic medical records and basic computer systems.

Responsibilities

• Conduct telephonic outreach to members and assess needs to develop individualized care plans.
• Coordinate services and connect members with clinical and community resources to support health outcomes.
• Monitor progress and adjust care strategies while ensuring compliance and HIPAA requirements.
• Navigate multiple computer systems while engaging members in a fast-paced environment.

Skills

Patient care experience

Communication skills

Interpersonal skills

Tech literacy

Education

Associate degree

Tools

EMR/electronic medical records

Job description

Humana is hiring a Care Coach for a remote role. You will evaluate member needs, develop personalized care plans, and coordinate with clinical and community resources to improve health outcomes.

Requires 2+ years of direct patient care experience, strong communication skills, and proficiency with electronic medical records. Training will be provided, with travel to Humana offices as needed.