Remote Care Coach - Field Service & Wellness Navigator

004 Humana Insurance Company; Indiana; Hybrid; USD 54,000 - 73,000; Full time

Job summary

Humana, Inc. seeks a Field Service Coordinator (Care Coach 1) to assess member needs and guide them toward appropriate resources for better wellness outcomes.

This patient-facing role involves in-person visits and remote support to promote optimal care and coordination. Responsibilities include conducting LTSS assessments, developing care plans with the care team, and helping maintain Medicaid eligibility while navigating social and environmental barriers.

Qualifications

• Bachelor's degree in health and human services field.
• 2+ years of related experience.
• Knowledge of Microsoft Office Word and Excel.
• Exceptional verbal/written communication and interpersonal skills.

Responsibilities

• Administer LTSS assessments using person-centered thinking approaches.
• Contacts members telephonically and in person to establish goals and plans.
• Develop and modify Service Plan with care team involvement.
• Support members through navigation of LTSS and related needs.
• Collaborate with Medical Director/Geriatrician as needed for cohesive care.
• Assist with maintaining Medicaid eligibility and service connections.
• Avoid duplicative assessments by using available member information.
• Assist members in accessing housing, education and other services.
• Ensure privacy and compliance with TB screening requirements.

Skills

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Education

Bachelor's degree in health and human services field

Job description

Humana, Inc. seeks a Field Service Coordinator (Care Coach 1) to assess member needs and guide them toward appropriate resources for better wellness outcomes.

This patient-facing role involves in-person visits and remote support to promote optimal care and coordination. Responsibilities include conducting LTSS assessments, developing care plans with the care team, and helping maintain Medicaid eligibility while navigating social and environmental barriers.