Remote Care Coach: Chronic Wellness & Care Coordination

Humana; Rhode Island; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Remote Care Coach to evaluate member needs and guide them toward appropriate resources. The role involves telephonic outreach, care planning, and coordination across clinical and community services. Training runs 4 weeks with 8:30 AM–5:00 PM EST, followed by hours 10:00 AM–6:30 PM EST, Monday–Friday.

Travel to Humana offices may be required occasionally. Strong computer skills and experience with electronic medical records are essential, as is the ability to work in a

Qualifications

• Associate degree in any field.
• Minimum 2 years of direct adult patient care experience.
• Experience interacting with members of the healthcare team.
• Strong computer proficiency and ability to learn electronic health records.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct telephonic outreach (primarily via auto-dialer) to members with multiple chronic conditions and financial or functional barriers.
• Assess member needs through data review, structured assessments, and direct conversation to develop and manage individualized care plans.
• Coordinate services and connect members to appropriate clinical, community, and multidisciplinary resources to support optimal health outcomes. Ensure proper adherence to compliance.
• Identify and resolve barriers that impede effective care and member independence.
• Continuously monitor progress toward desired health outcomes and adjust care strategies as appropriate.
• Maintain strict adherence to compliance requirements within a highly regulated and highly visible program.
• Learn and navigate multiple computer systems simultaneously while engaging members in a fast-paced, structured environment with limited schedule flexibility.

Skills

Communication

Computer proficiency

Healthcare coordination

Education

Associate degree in any field

Bachelor's degree in Allied Health Science

Job description

Humana is seeking a Remote Care Coach to evaluate member needs and guide them toward appropriate resources. The role involves telephonic outreach, care planning, and coordination across clinical and community services. Training runs 4 weeks with 8:30 AM–5:00 PM EST, followed by hours 10:00 AM–6:30 PM EST, Monday–Friday.

Travel to Humana offices may be required occasionally. Strong computer skills and experience with electronic medical records are essential, as is the ability to work in a