Remote Care Coach: Wellness & Care Coordination

Humana; Florida; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Care Coach who evaluates member needs and guides families toward appropriate resources to support wellness. This is a remote position with training 8:30 AM–5:00 PM EST for the first four weeks, followed by 10:00 AM–6:30 PM EST, Monday through Friday.

You will conduct telephonic outreach, assess needs, develop personalized care plans, coordinate services, and monitor progress while ensuring compliance in a regulated program.

Qualifications

• Associate degree in any course.
• Minimum 2 years of direct adult patient care experience.
• Experience with electronic medical records (EMR).
• Strong communication and interpersonal skills.

Responsibilities

• Outreach to members with chronic conditions to develop care plans.
• Assess member needs through data review and conversations to create individualized plans.
• Coordinate services with clinical, community, and multidisciplinary resources while ensuring compliance.
• Identify and resolve barriers to care and member independence.
• Monitor progress and adjust care strategies to achieve desired health outcomes.
• Maintain compliance within a regulated program.

Skills

Care coordination

EMR proficiency

Strong communication

Interpersonal skills

Healthcare team interaction

Education

Associate degree

Bachelor's degree in Allied Health (Preferred)

Job description

Humana is seeking a Care Coach who evaluates member needs and guides families toward appropriate resources to support wellness. This is a remote position with training 8:30 AM–5:00 PM EST for the first four weeks, followed by 10:00 AM–6:30 PM EST, Monday through Friday.

You will conduct telephonic outreach, assess needs, develop personalized care plans, coordinate services, and monitor progress while ensuring compliance in a regulated program.