Remote Chronic Care Coach & Wellness Navigator

Humana; Wisconsin; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana invites applications for a Care Coach role. You will evaluate member needs, develop tailored care plans, and coordinate services with clinical and community resources to promote optimal health outcomes.

The position is remote with a four-week training period (8:30 AM–5:00 PM EST) followed by standard hours (Mon–Fri 10:00 AM–6:30 PM EST). Occasional travel to offices may be required.

Qualifications

• Associate degree in any course.
• Minimum 2 years of experience in direct adult patient care.
• Experience interacting with members of the healthcare team.
• Strong computer proficiency and ability to learn EMR software quickly.
• Exceptional communication and interpersonal skills.

Responsibilities

• Conduct telephonic outreach to members with chronic conditions and barriers.
• Assess member needs to develop individualized care plans.
• Coordinate services and connect members to clinical and community resources.
• Identify and resolve barriers to care and independence.
• Monitor progress toward health outcomes and adjust strategies.
• Maintain strict compliance in a regulated program.

Skills

Communication skills

Interpersonal skills

Electronic medical records

Computer proficiency

Care coordination

Education

Associate degree in any field

Bachelor's degree in Allied Health Science (preferred)

Tools

EMR systems

Job description

Humana invites applications for a Care Coach role. You will evaluate member needs, develop tailored care plans, and coordinate services with clinical and community resources to promote optimal health outcomes.

The position is remote with a four-week training period (8:30 AM–5:00 PM EST) followed by standard hours (Mon–Fri 10:00 AM–6:30 PM EST). Occasional travel to offices may be required.