Remote Care Coach: Wellness & Care Coordination

Humana; Maryland; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Care Coach to assess member needs and guide them toward resources to improve wellness. Remote position with training and regular hourly schedules, focusing on coordinated care for adults with chronic conditions.

The role emphasizes data-driven assessments, collaboration with healthcare teams, and adherence to compliance in a structured environment. Training and ongoing development are provided.

Qualifications

• Associate degree in any course.
• Minimum 2 years of experience in direct adult patient care such as long-term care, home and community-based services, hospital/facility setting, case management, or managed care organizations.
• Experience interacting with members of the healthcare team.
• Strong computer proficiency and ability to quickly learn and navigate electronic medical records software.
• Exceptional communication and interpersonal skills to build rapport with internal and external customers and stakeholders.

Responsibilities

• Conduct telephonic outreach to members with multiple chronic conditions and barriers.
• Assess member needs through data review, structured assessments, and direct conversation to develop care plans.
• Coordinate services and connect members to clinical, community, and multidisciplinary resources to support health outcomes.
• Identify and resolve barriers that impede effective care and independence.
• Continuously monitor progress and adjust care strategies as appropriate.
• Maintain strict adherence to compliance within a regulated program.
• Learn and navigate multiple computer systems while engaging members in a fast-paced environment.

Skills

Communication

Interpersonal skills

Electronic medical records

Data review

Direct patient care

Education

Associate degree

Bachelor's degree (Preferred)

Tools

EMR systems

Job description

Humana is seeking a Care Coach to assess member needs and guide them toward resources to improve wellness. Remote position with training and regular hourly schedules, focusing on coordinated care for adults with chronic conditions.

The role emphasizes data-driven assessments, collaboration with healthcare teams, and adherence to compliance in a structured environment. Training and ongoing development are provided.