Remote Care Coach: Field Service & Care Coordination

Humana; Indiana; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Field Service Coordinator (Care Coach 1) to assess member needs and guide families toward appropriate care resources. The role involves meeting members on-site or remotely, evaluating barriers, and connecting them with services to promote wellbeing and health outcomes.

Responsibilities include LTSS assessments, care plan development, and collaboration with care teams. Qualified candidates have a health/HR degree, 2+ years of experience, and strong communication skills;

Qualifications

• Bachelor's degree in health and human services field.
• 2+ years of related experience.
• Knowledge of Microsoft Word and Excel.
• Exceptional verbal/written communication and interpersonal skills.
• Ability to use various electronic information applications/software.
• This role is patient facing and part of Humana's TB screening program.
• Must have valid driver's license and personal vehicle liability insurance.

Responsibilities

• Administer LTSS assessments using person-centered thinking approaches.
• Contact members to set goals and priorities, evaluate resources, and develop care plans.
• Develop and modify the Service Plan with the care team.
• Help members navigate LTSS and environmental/social needs.
• Assist members in maintaining Medicaid eligibility.
• Collaborate with Medical Director/Geriatrician/Care Coordinator for cohesive care.

Skills

Verbal communication

Written communication

Interpersonal skills

Electronic information systems

Education

Bachelor's degree in health and human services

Tools

Microsoft Word

Microsoft Excel

Job description

Humana is seeking a Field Service Coordinator (Care Coach 1) to assess member needs and guide families toward appropriate care resources. The role involves meeting members on-site or remotely, evaluating barriers, and connecting them with services to promote wellbeing and health outcomes.

Responsibilities include LTSS assessments, care plan development, and collaboration with care teams. Qualified candidates have a health/HR degree, 2+ years of experience, and strong communication skills;