Remote Field Service & Care Coordinator

Humana; United States; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Field Service Coordinator (Care Coach 1) to assess member needs and guide them to appropriate care and resources. You will meet with members in their location, conduct LTSS assessments, and collaborate with the care team to create and adjust service plans.

The role emphasizes member-centered planning, Medicaid eligibility support, and coordination with clinicians. Occasional travel to Humana offices may be required, with a strong focus on improving member well-being.

Qualifications

• Bachelor’s degree in health and human services field.
• 2+ years of related experience.
• Knowledge of Microsoft Word and Excel.
• Exceptional verbal/written communication and interpersonal skills.
• Must have a valid state driver’s license and maintain personal vehicle liability insurance.
• Must have a private room with a locked door for a home office.

Responsibilities

• Administer LTSS assessments using person-centered thinking approaches.
• Contact members to establish goals and plan of care with LTSS providers and care team.
• Develop and modify Service Plans with care team input.
• Support navigation of LTSS and related needs; minimize duplicative assessments.
• Help members/caregivers access services regardless of funding sources.
• Assist in maintaining Medicaid eligibility.
• Collaborate with Medical Director/Geriatrician/Care Coordinator for holistic care.

Skills

Verbal and written communication

Interpersonal skills

Ability to work with electronic info/s

Passionate about consumer experiences

Driver's license

Home office setup (private room)

Education

Bachelor’s degree in health and human services field

Tools

Microsoft Word

Microsoft Excel

Electronic information systems

Job description

Humana is seeking a Field Service Coordinator (Care Coach 1) to assess member needs and guide them to appropriate care and resources. You will meet with members in their location, conduct LTSS assessments, and collaborate with the care team to create and adjust service plans.

The role emphasizes member-centered planning, Medicaid eligibility support, and coordination with clinicians. Occasional travel to Humana offices may be required, with a strong focus on improving member well-being.