Remote Care Coordination Assistant

Humana, Inc.; Augusta (ME); Remote; USD 43,000 - 56,000; Full time

Job summary

Humana, Inc. is seeking a Care Management Assistant to coordinate administrative, operational, and customer support activities that back care management programs.

You will work with members, providers, and care teams to facilitate care coordination, review patient records, and prepare care summaries to inform teams and improve outcomes. This remote role may require travel to Humana offices for training.

Qualifications

• High School Diploma or GED.
• Experience providing in-center or virtual support or interaction with patients.
• Experience in patient support, care coordination, or a related healthcare setting.
• Experience with data entry and maintaining information within an EMR system.
• Can work EST or CST.

Responsibilities

• Coordinate administrative, operational, and customer support activities for care management programs.
• Collaborate with members, providers, caregivers, and care teams to support wellbeing and outcomes.
• Exercise discretion and judgment in prioritizing requests and applying procedures.
• Apply care management processes and organizational practices to perform the role.

Skills

Patient support

Care coordination

EMR data entry

EST/CST availability

Education

High School Diploma or GED

Job description

Humana, Inc. is seeking a Care Management Assistant to coordinate administrative, operational, and customer support activities that back care management programs.

You will work with members, providers, and care teams to facilitate care coordination, review patient records, and prepare care summaries to inform teams and improve outcomes. This remote role may require travel to Humana offices for training.