Remote Care Center Scheduler & Support Agent

Independence Health System; Butler Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Independence Health System is seeking a Care Center Agent to serve as the first point of contact for patients, handling information needs, scheduling, and insurance verification. The role emphasizes strong customer service, accurate data entry, and timely referrals and referrals authorizations.

You will work in a fully remote role with on-site training, requiring basic computer skills and the ability to type 35 wpm. Prior call center or medical practice experience is preferred.

Qualifications

• High school diploma or equivalent required.
• One year experience in switchboard/medical practice/call center preferred.
• Proficient basic computer skills and ability to type 35 words per minute.

Responsibilities

• Schedules appointments for patients by phone when they call in following medical practice scheduling protocols. Utilizes time management and customer service skills to facilitate phone calls with patient, staff, and others. Communicates calmly and clearly with patients about appointments in all circumstances.
• Maintains scheduling system to ensure records are accurate and complete and can be used to analyze patient/staffing patterns. Confirms that updates (i.e., cancellations or additions) are input into the master schedule promptly. Stays up to date with system services to facilitate efficient and timely patient access.
• Obtains referrals, authorizations, and demographic information for patients. Verifies insurance information to maximize reimbursement with all third party payers.
• Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems.
• Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor. Performs other duties as assigned.

Skills

Customer service

Scheduling

Phone support

Education

High School Diploma or equivalent

Medical Terminology

Job description

Independence Health System is seeking a Care Center Agent to serve as the first point of contact for patients, handling information needs, scheduling, and insurance verification. The role emphasizes strong customer service, accurate data entry, and timely referrals and referrals authorizations.

You will work in a fully remote role with on-site training, requiring basic computer skills and the ability to type 35 wpm. Prior call center or medical practice experience is preferred.