Remote Care Center Advocate | Calm Emergency Support

Modivcare; Central City (NE); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Life Insurance and AD&D

Tuition Reimbursement

Paid Time Off

Parental Leave

Disability insurance

Employee discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide in a fully remote role.

The position requires empathy, strong communication, and the ability to manage multiple screens while maintaining accuracy. Starting pay is $16 per hour with weekend shifts available. Training and compliance testing are part of the onboarding process.

Qualifications

• High School Diploma or GED required.
• Empathy and strong communication skills.
• Ability to handle high-pressure calls.
• Customer service experience preferred but not required.
• Remote work capability with internet speed requirements.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Multi-tasking

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide in a fully remote role.

The position requires empathy, strong communication, and the ability to manage multiple screens while maintaining accuracy. Starting pay is $16 per hour with weekend shifts available. Training and compliance testing are part of the onboarding process.