Remote Care Advocate – MSK Navigation & Outreach

TailorCare, Inc.; United States; Remote; USD 36.000 - 48.000; Teilzeit

Benefits dieser Stelle

Remote-first

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Generous PTO

Zusammenfassung

TailorCare, Inc. seeks a Care Advocate to engage prospective patients through outbound calls and multichannel outreach, driving enrollment in our MSK care navigation program.

You will guide patients through TailorCare’s value proposition with empathy and clear, personalized communication. This 100% remote role requires adapting to Eastern, Central, or Mountain Time Zones, maintaining high-quality documentation, and collaborating with care teams to ensure a smooth patient journey.

Qualifikationen

• Experience in outbound call center, inside sales, telephonic outreach, or patient engagement roles—preferably in a healthcare, health plan, or health tech environment.
• Strong written and verbal communication, persuasion, and active listening skills.
• Willingness to learn and apply motivational interviewing techniques in patient conversations.
• Ability to manage a high call volume while maintaining accuracy and empathy.
• Comfortable working with productivity targets and quality metrics in a fast-paced, tech-enabled environment.
• Ability to use personal performance data and feedback to drive self-improvement.
• High comfort level with technology, including contact center platforms, CRM systems (e.g., Salesforce), documentation tools, and Google Suite.

Aufgaben

• Conduct high-volume outbound calls and multichannel outreach (phone, SMS, email) to eligible patients to introduce TailorCare’s services and support program enrollment.
• Build and maintain a working knowledge of TailorCare’s MSK program, including core conditions, care pathways, eligibility criteria, and the enrollment process, to explain the program clearly and accurately.
• Clearly and empathetically communicate TailorCare’s value proposition, tailoring the conversation to patient goals, health literacy, concerns, and motivations.
• Build trust and rapport quickly using active listening, genuine empathy, and a compassionate approach that puts patients at ease and encourages engagement.
• Develop and apply foundational motivational interviewing (MI) techniques — including open-ended questioning, affirmations, reflective listening, and summarizing — to support patient-centered conversations.
• Identify and address common patient questions, barriers, or objections using established techniques while maintaining a calm, supportive tone; seek guidance and elevate appropriately when patient needs or situations fall outside your scope.
• Demonstrate empathy, professionalism, and consistency across all patient interactions, representing TailorCare’s values and mission.
• Document all patient interactions accurately, thoroughly, and in a timely manner within internal systems to support care coordination, data integrity, and reporting.
• Meet or exceed performance targets related to outreach volume, patient engagement, caseload management, and call quality.
• Use personal performance data and coaching feedback to identify trends in your own outreach and drive continuous self-improvement.
• Use AI-enabled tools and new technologies with curiosity, openness, and responsibility to improve personal productivity and outreach effectiveness.
• Adapt to changing scripts, tools, and workflows with a positive, growth-oriented mindset.
• Coordinate patient handoffs with internal care teams.
• Participate in regular team meetings and daily standups, contributing to a positive, inclusive culture of learning and collaboration.
• Surface observations, feedback, and ideas on patient trends, outreach barriers, or script effectiveness to appropriate team members for continuous improvement.
• Perform other duties as assigned.

Jobbeschreibung

TailorCare, Inc. seeks a Care Advocate to engage prospective patients through outbound calls and multichannel outreach, driving enrollment in our MSK care navigation program.

You will guide patients through TailorCare’s value proposition with empathy and clear, personalized communication. This 100% remote role requires adapting to Eastern, Central, or Mountain Time Zones, maintaining high-quality documentation, and collaborating with care teams to ensure a smooth patient journey.