Remote Patient Care Advocate - Part Time

AdvantageCare Physicians; New York (NY); Remote; USD 25,000 - 36,000; Part time

Job summary

AdvantageCare Physicians seeks a Part-Time Patient Care Advocate to join our remote call center operations. You will handle inbound calls and emails from patients, assisting with appointments and medical requests in a fast-paced environment.

The role requires strong phone etiquette, a patient-first mindset, and experience in a call center. Training emphasizes EHR navigation and delivering high-quality customer service across our New York metro network.

Qualifications

• Proven experience handling patient calls or emails in a fast-paced setting.
• Focus on delivering excellent customer service and patient experience.
• Ability to navigate and understand an EHR system.

Responsibilities

• Answer telephone calls and emails from patients.
• Place outbound calls to ACP centers or patients as needed.
• Assist patients with appointment scheduling and other medical requests.
• Demonstrate strong telephone soft skills and escalate issues when appropriate.
• Maintain call center database with accurate information.

Skills

Telephone skills

Patient-first attitude

Call center experience

Scheduling coordination

Education

High School Diploma or GED

Some college coursework

Associate’s or Bachelor's degree

Tools

EHR systems

Job description

AdvantageCare Physicians seeks a Part-Time Patient Care Advocate to join our remote call center operations. You will handle inbound calls and emails from patients, assisting with appointments and medical requests in a fast-paced environment.

The role requires strong phone etiquette, a patient-first mindset, and experience in a call center. Training emphasizes EHR navigation and delivering high-quality customer service across our New York metro network.