Remote Care Advisor: Family Caregiver Support

Sharecare; Topeka (KS); Remote; USD 36,000 - 60,000; Full time

Job summary

Sharecare is seeking a remote Care Advisor to guide families through the caregiver search and hire process, delivering empathetic, timely support from a home office. You will coordinate with the Enrollment Team, document interactions in CareLinx’s EHR, and help families navigate benefits and care options.

The ideal candidate has strong communication, time management, and confidentiality skills, plus customer service experience.

Qualifications

• High school diploma or equivalent is required.
• Some college coursework preferred.
• Six months in customer service or 1+ year in a customer service environment required.
• Healthcare experience preferred.
• Prolonged periods of sitting at a desk and working on a computer.

Responsibilities

• Guide members on the caregiver search journey with excellent communication.
• Coordinate with Enrollment Team for seamless handoffs.
• Provide ongoing support after caregiver hire to maintain satisfaction.
• Document notes of family and caregiver interactions in CareLinx’s EHR.
• Collaborate with CareLinx teams professionally.
• Demonstrate strong verbal and written communication via phone, email, text.
• Assist inbound call center as needed.

Skills

Time management

Verbal communication

Written communication

Organization

Multitasking

Remote work

Professional demeanor

MS Office

Confidentiality

Performance goals

Education

High school diploma or equivalent

Some college coursework

1+ year customer service experience

Tools

Microsoft Office Suite

Job description

Sharecare is seeking a remote Care Advisor to guide families through the caregiver search and hire process, delivering empathetic, timely support from a home office. You will coordinate with the Enrollment Team, document interactions in CareLinx’s EHR, and help families navigate benefits and care options.

The ideal candidate has strong communication, time management, and confidentiality skills, plus customer service experience.