Remote Care Advisor: Family Caregiver Concierge

Sharecare; Boston (MA); Remote; USD 21,000 - 34,000; Full time

Job summary

Sharecare is seeking a Care Advisor for CareLinx’s payer operations, delivering empathetic guidance to families during caregiver searches and interviews. You’ll support enrollment, physician or caregiver interaction, and post-hire satisfaction from a home-based setting.

Ideal candidates demonstrate excellent communication, time management, and confidentiality while collaborating across teams in a fast-paced, tech-enabled environment.

Qualifications

• High school diploma or equivalent required.
• Six months to two years in a customer service environment preferred.
• Healthcare experience preferred.

Responsibilities

• Guide members on the caregiver search journey with strong relationship building and communication.

Skills

Time management

Verbal and written communication

Attention to detail

Remote work comfort

Professional demeanor

Microsoft Office Suite

Confidentiality

Goal-oriented

Education

High school diploma or equivalent

Some college coursework

Customer service experience

Tools

Microsoft Office Suite

Job description

Sharecare is seeking a Care Advisor for CareLinx’s payer operations, delivering empathetic guidance to families during caregiver searches and interviews. You’ll support enrollment, physician or caregiver interaction, and post-hire satisfaction from a home-based setting.

Ideal candidates demonstrate excellent communication, time management, and confidentiality while collaborating across teams in a fast-paced, tech-enabled environment.