Remote Care Advisor: Family & Caregiver Guidance

Sharecare; Bismarck (ND); Remote; USD 22,000 - 30,000; Full time

Job summary

Sharecare and CareLinx are seeking a remote Care Advisor to guide families during the caregiver search, interview, and hire process, delivering empathetic support and expert guidance from home. You will coordinate with care teams and document interactions to ensure a smooth caregiver journey.

This role emphasizes exceptional customer service, strong communication, and the ability to work remotely while meeting performance goals and adapting to evolving care needs.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Six months in customer service or one year in customer service environment required.
• One year in customer service or two years in customer service preferred.
• Previous healthcare experience preferred.
• Prolonged periods of sitting and computer work required.

Responsibilities

• Guide members on the caregiver search journey with strong communication.
• Collaborate with Enrollment Team for seamless handoffs.
• Provide ongoing post-hire support to families and caregivers.
• Document interactions in CareLinx’s EHR system.
• Work with teams across CareLinx in a professional manner.
• Maintain excellent verbal and written communication via phone, email, text.
• Assist in inbound call center as needed.

Skills

Time management

Verbal communication

Written communication

Organization

Multitasking

Remote work

Professional demeanor

MS Office

Confidentiality

Performance goals

Education

High school diploma

Some college coursework

Tools

Microsoft Office

Job description

Sharecare and CareLinx are seeking a remote Care Advisor to guide families during the caregiver search, interview, and hire process, delivering empathetic support and expert guidance from home. You will coordinate with care teams and document interactions to ensure a smooth caregiver journey.

This role emphasizes exceptional customer service, strong communication, and the ability to work remotely while meeting performance goals and adapting to evolving care needs.