Remote Capacity Management Supervisor

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

UPMC University of Pittsburgh Physicians is hiring a Full-Time Supervisor to help support Capacity Management. The role directs a team of Capacity Management Analysts, overseeing intake, prioritization, and resource allocation to ensure timely delivery of template management and capacity initiatives.

Based remotely with standard daytime hours, the supervisor will monitor performance metrics, ensure scheduling standards, and collaborate with cross-functional partners to drive access improvement

Responsibilities

• Provide direct supervision, coaching, and performance management for Capacity Management Analysts.
• Oversee intake, prioritization, assignment, and resource allocation for timely template management.
• Monitor team performance, service levels, workload trends, and metrics for goal achievement.
• Ensure template builds and optimization meet scheduling standards and quality expectations.
• Review complex analyses and recommendations to support patient access and productivity.
• Serve as escalation point for complex template and capacity-related issues.
• Partner with operational, access, clinical, and IS stakeholders to address challenges.
• Identify opportunities for standardization and process improvements.
• Oversee QA, testing, documentation, and auditing for accuracy.
• Support the Sr. Manager with reporting, planning, and continuous improvement.

Job description

UPMC University of Pittsburgh Physicians is hiring a Full-Time Supervisor to help support Capacity Management. The role directs a team of Capacity Management Analysts, overseeing intake, prioritization, and resource allocation to ensure timely delivery of template management and capacity initiatives.

Based remotely with standard daytime hours, the supervisor will monitor performance metrics, ensure scheduling standards, and collaborate with cross-functional partners to drive access improvement