Supervisor, Patient Access - Revenue Cycle

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 85,000; Full time

Job summary

UPMC is hiring a full-time Supervisor to lead the Patient Access staff at UPMC Passavant Cranberry Hospital and assist at Passavant McCandless. The role requires managing diverse shifts (day, evening, overnight) and covering weekends and holidays as needed to maintain staffing levels, with primary evenings 12:00pm–8:30pm, Monday through Friday.

You will supervise operations, ensure data integrity, quality service, and adherence to policies.

Responsibilities

• Oversee 24/7 operations of the on-site Arrival staff, including on-call coverage and managing vacant shifts.
• Complete department scheduling, weekly time/attendance and monitor PTO requests to ensure staffing coverage.
• Manage overtime within budgetary requirements.
• Participate in new associate interviews and hiring processes with Talent Acquisition.
• Develop and update work-specific procedural and policy documentation.
• Follow up on customer complaints and ensure corrective action for long-term solutions.
• Foster growth and development of associates; act as coach, mentor and team builder.
• Provide on-call support to staff for problems and staffing concerns.
• Coordinate with clinical and non-clinical departments to maintain data integrity.
• Represent department in the absence of the manager and make decisions within delegated authority.
• Train new associates and provide ongoing education and communication to staff.
• Ensure 100% compliance with uLearn requirements and assess staff competencies.

Skills

Staff leadership

Customer service

Scheduling

Training

Data integrity

Job description

UPMC is looking to hire a full-time Supervisor to lead the Patient Access staff at UPMC Passavant Cranberry Hospital as well as assisting with support at Passavant McCandless. For this position, all shifts (daylight, evening, and overnight) and days (weekdays, weekends, and holidays) would be required as needed to help maintain staffing levels. Primarily, shifts will be evening from 12:00pm-8:30pm, working Monday through Friday.

As the Supervisor, you will perform a wide variety of functions depending on the needs of the department. You will be responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. In this role, you will need to ensure that methodologies, policies, and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties.

Responsibilities:

• Perform in accordance with system-wide competencies/behaviors.
• Perform other duties as assigned. Oversee the 24/7, including weekends and holidays, operations of the on-site Arrival staff, which includes on call coverage, working vacant shifts, call offs and absences.
• Complete department schedule, weekly time/attendance and monitor PTO requests to ensure staffing coverage.
• Manage overtime, keeping within budgetary requirements.
• Participate in new associate meet & greets and interviews, working with Talent Acquisition to finalize the hiring process.
• Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
• Develop and update work-specific procedural and policy documentation.
• Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
• Foster an environment that encourages associate growth and development.
• Serve as a coach, mentor, team builder and facilitator.
• Provide on-call support to staff in the event of problems and/or staffing concerns.
• Serve as a resource person for technical and/or operational questions as a liaison with clinical and non-clinical departments ensuring highest standards of data integrity is met. Identify problems; define alternatives and recommend practical efficient solutions.
• Participate in assigned committees, special project task and work groups as directed by department management.
• Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
• Responsible for training new associates and provide ongoing education and communication to staff.
• Review to ensure 100% compliance with uLearn requirements is met.
• Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed.
• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions, utilizing & modeling AIDET + Promise.