Supervisor, Capacity Management

UPMC; Pittsburgh, Northern (Allegheny County, KY); On-site; USD 90,000 - 130,000; Full time

Job summary

UPMC University of Pittsburgh Physicians is hiring a Full-Time Supervisor to help support Capacity Management. The role directs a team of Capacity Management Analysts, overseeing intake, prioritization, and resource allocation to ensure timely delivery of template management and capacity initiatives.

Based remotely with standard daytime hours, the supervisor will monitor performance metrics, ensure scheduling standards, and collaborate with cross-functional partners to drive access improvement

Responsibilities

• Provide direct supervision, coaching, and performance management for Capacity Management Analysts.
• Oversee intake, prioritization, assignment, and resource allocation for timely template management.
• Monitor team performance, service levels, workload trends, and metrics for goal achievement.
• Ensure template builds and optimization meet scheduling standards and quality expectations.
• Review complex analyses and recommendations to support patient access and productivity.
• Serve as escalation point for complex template and capacity-related issues.
• Partner with operational, access, clinical, and IS stakeholders to address challenges.
• Identify opportunities for standardization and process improvements.
• Oversee QA, testing, documentation, and auditing for accuracy.
• Support the Sr. Manager with reporting, planning, and continuous improvement.

Job description

UPMC University of Pittsburgh Physicians ishiring a Full-Time Supervisor to help support Capacity Management.

Hours: Monday through Friday, 8:30 am to 5:00 pm; on call on a rotating basis.

Location: Remote

Responsibilities:

• Provide direct supervision, coaching, performance management, and professional development for Capacity Management Analysts.
• Oversee work intake, prioritization, assignment, and resource allocation to ensure timely delivery of template management, optimization, and capacity management activities.
• Monitor team performance, service levels, workload trends, and operational metrics to ensure effective execution and achievement of organizational goals.
• Ensure template builds, modifications, and optimization efforts comply with established scheduling standards, governance requirements, and quality expectations.
• Review and provide guidance on complex analyses, recommendations, and capacity management solutions to support patient access, provider productivity, and operational performance.
• Serve as the primary escalation point for complex template, scheduling, and capacity-related issues and facilitate cross-functional problem resolution.
• Partner with operational, access, clinical, and information systems stakeholders to evaluate needs, address challenges, and support access improvement initiatives.
• Identify opportunities for standardization, process improvement, and operational efficiency through analysis of performance data, stakeholder feedback, and industry best practices.
• Oversee quality assurance, testing, documentation, and auditing activities to ensure consistency, accuracy, and compliance across team deliverables.
• Support the Sr. Manager in achieving departmental objectives through reporting, operational planning, resource management, and continuous improvement activities.