Remote Customer Coordination Specialist

Talentoma; North Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is seeking a Customer Assistance Coordinator for a fully remote position based in North Carolina, USA. You will coordinate clear answers, practical next steps, and follow-ups to ensure customer questions are resolved, working with the customer support team from initial inquiry to final resolution.

The role requires a 40-hour weekly commitment and involves using CRM and ticketing tools to track progress, with emphasis on accurate, timely communication and thorough note-taking for each

Qualifications

• Experience coordinating customer questions across multiple channels.
• Familiarity with service ticket lifecycles and escalation paths.
• Ability to document interactions clearly and concisely.
• Comfort learning and using shared workflows in a CRM and ticketing environment.

Responsibilities

• Organize incoming questions from emails, calls, and tickets and assign next steps.
• Check customer info and history in CRM before responding.
• Categorize requests and track progress in a support platform (Zendesk/Talkdesk).
• Coordinate callbacks and ensure clear handoff to the right colleague.
• Provide product/service information and arrange clarification when needed.
• Explain status and next steps in plain language.
• Follow up on unanswered queries and keep notes updated.
• Escalate unresolved issues with relevant history to the team lead.
• Track open requests using spreadsheets and data entry tools.
• Close tickets after confirming outcomes and recording notes.

Skills

Customer service coordination

CRM navigation

Communication skills

Multichannel support

Education

High school diploma or equivalent

Tools

Microsoft Dynamics 365

Zendesk

Microsoft Excel

Talkdesk

Job description

Talentoma is seeking a Customer Assistance Coordinator for a fully remote position based in North Carolina, USA. You will coordinate clear answers, practical next steps, and follow-ups to ensure customer questions are resolved, working with the customer support team from initial inquiry to final resolution.

The role requires a 40-hour weekly commitment and involves using CRM and ticketing tools to track progress, with emphasis on accurate, timely communication and thorough note-taking for each