Remote Call Center Specialist - Part-Time (Inbound)

Nexa; McAllen (TX); Remote; USD 23,000 - 32,000; Part time

Job summary

Nexa is seeking a Part-Time Call Center Specialist (Work from Home) to support college students with 100% inbound calls. The role offers comprehensive paid training and a friendly, professional customer service environment.

Responsibilities include documenting caller details, routing messages, and using our call-management software. Requires a quiet home office, reliable internet, and 2–3 hours/day on a premium shift, with weekend availability.

Qualifications

• Must have a High School Diploma or GED.
• Able to work from a home office setup with reliable internet.
• Comfortable handling inbound calls and using Windows-based software.

Responsibilities

• Handle inbound calls with a warm, empathetic, and professional tone.
• Document caller details and route messages promptly to the correct department.
• Navigate call-management software to address inquiries quickly and accurately.
• Meet and aim to exceed key performance indicators and schedule adherence.
• Collaborate with team members and management to ensure quality customer service.

Skills

Communication

Empathy

Active Listening

Tech Aptitude

Reliability

Punctuality

Schedule Flexibility

Bilingual EN/ES

Education

High School Diploma or GED

Tools

Call-management software

Job description

Nexa is seeking a Part-Time Call Center Specialist (Work from Home) to support college students with 100% inbound calls. The role offers comprehensive paid training and a friendly, professional customer service environment.

Responsibilities include documenting caller details, routing messages, and using our call-management software. Requires a quiet home office, reliable internet, and 2–3 hours/day on a premium shift, with weekend availability.