Remote Call Center Specialist: Data, Reporting & Compliance

TechOp Solutions International, Inc.; Brownsville (TX); Remote; USD 28,000 - 38,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The role involves reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

This remote position requires residency in Brownsville, TX or Cameron County. Duties include answering calls, preparing reports in government systems, recording details per procedures, and performing

Qualifications

• 3+ years experience in a call center
• Strong written and verbal communication skills
• Associates Degree preferred; High school diploma or equivalent required

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escape calls appropriately
• Other duties, as assigned

Skills

Communication

Analytical thinking

Multitasking

Detail-oriented

Education

Associates Degree Preferred

High School Diploma or Equivalent Required

Tools

CRM software

Telephony systems

Microsoft Office Suite

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The role involves reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

This remote position requires residency in Brownsville, TX or Cameron County. Duties include answering calls, preparing reports in government systems, recording details per procedures, and performing