Remote Call Center Specialist – Data & Compliance

TechOp Solutions International; Brownsville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions seeks Call Center Representatives to deliver high-quality service and accurate data handling in a fast-paced environment. You will review, analyze, and document sensitive information while maintaining confidentiality and compliance.

Ideal candidates possess 3+ years in a call center, strong communication skills, and proficiency with CRMs and Microsoft Office. The role is remote for residents of Brownsville, TX or Cameron County, with duties including detailed reporting and

Qualifications

• 3+ years experience in a call center.
• Associates Degree preferred; high school diploma or equivalent required.
• Proven ability to multitask and input data accurately.
• Strong written and verbal communication skills.
• Experience handling sensitive information and customer data.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties as assigned.

Skills

Call center experience

Communication skills

Data entry accuracy

Education

Associate degree

High school diploma or equivalent

Tools

CRM proficiency

Microsoft Office Suite

Telephony systems

Job description

TechOp Solutions seeks Call Center Representatives to deliver high-quality service and accurate data handling in a fast-paced environment. You will review, analyze, and document sensitive information while maintaining confidentiality and compliance.

Ideal candidates possess 3+ years in a call center, strong communication skills, and proficiency with CRMs and Microsoft Office. The role is remote for residents of Brownsville, TX or Cameron County, with duties including detailed reporting and