Remote Call Center Analyst: Data & Compliance

TechOp Solutions International, Inc.; Miami (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking Call Center Representatives with excellent communication, strong analytical abilities, and a commitment to service excellence. The role focuses on reviewing, analyzing, and documenting sensitive information with accuracy, confidentiality, and compliance.

This is a remote position; candidates must reside in Miami, FL or nearby. Duties include answering and tracking calls, submitting detailed government reports, recording call details, researching

Qualifications

• 3+ years experience in a call center.
• Ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all call details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalated calls appropriately.
• Other duties, as assigned.

Skills

Excellent communication

Analytical thinking

Detail oriented

Multitasking

Adaptability

Education

Associate degree

High school diploma or equivalent

Tools

Telephony systems

CRMs

Microsoft Office Suite

Job description

TechOp Solutions International, Inc. is seeking Call Center Representatives with excellent communication, strong analytical abilities, and a commitment to service excellence. The role focuses on reviewing, analyzing, and documenting sensitive information with accuracy, confidentiality, and compliance.

This is a remote position; candidates must reside in Miami, FL or nearby. Duties include answering and tracking calls, submitting detailed government reports, recording call details, researching