Remote Call Center Specialist — Data & Compliance

TechOp Solutions International, Inc.; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication and analytical abilities to support our operations in a high-volume environment. You will review, analyze, and document sensitive information while ensuring accuracy, confidentiality, and compliance.

Remote position, but candidates must reside within Norfolk, VA or nearby cities. Responsibilities include handling calls, producing detailed reports in government systems, and maintaining precise records per

Qualifications

• 3+ years call center experience
• Detail-oriented and accurate data handling
• Strong written and verbal communication
• Ability to multitask while inputting data
• Confidentiality and compliance experience

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Skills

Communication skills

Analytical abilities

Attention to detail

Multitasking

Written and verbal communication

Education

Associate degree (preferred)

High school diploma or equivalent

Tools

Telemetry/telephony systems

CRM software

Microsoft Office

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication and analytical abilities to support our operations in a high-volume environment. You will review, analyze, and document sensitive information while ensuring accuracy, confidentiality, and compliance.

Remote position, but candidates must reside within Norfolk, VA or nearby cities. Responsibilities include handling calls, producing detailed reports in government systems, and maintaining precise records per