Bilingual Call Center Specialist (Miami) - 8 Months

Mindlance; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A national recruiting company is seeking a Customer Care Specialist in Miami, FL. This role involves directly responding to customer inquiries, educating clients on services, and scheduling medical appointments. Ideal candidates will have a high school diploma, at least one year of call center and customer service experience, and be bilingual in English and Spanish. Candidates should possess strong interpersonal skills and the ability to work flexible hours in a fast-paced environment.

Qualifications

• Minimum 1 year Call Center experience within the last 4 years.
• Bilingual in English and Spanish with excellent communication skills.
• Ability to work an 8-hour shift with flexibility to work overtime.

Responsibilities

• Respond to customer inquiries using best practices.
• Educate customers about products and services over the phone.
• Schedule medical appointments and transportation.

Skills

Customer service skills

Interpersonal effectiveness

Bilingual in English/Spanish

Ability to work flexible hours

Education

High School Diploma or equivalent

Associate’s or Bachelor’s Degree

Tools

MS Word

MS Excel

Job description

A national recruiting company is seeking a Customer Care Specialist in Miami, FL. This role involves directly responding to customer inquiries, educating clients on services, and scheduling medical appointments. Ideal candidates will have a high school diploma, at least one year of call center and customer service experience, and be bilingual in English and Spanish. Candidates should possess strong interpersonal skills and the ability to work flexible hours in a fast-paced environment.