Remote Call Center Representative

Talentify; Miami (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions seeks Call Center Representatives with strong communication and analytical skills to support our client operations. The role focuses on reviewing and documenting sensitive information with accuracy and confidentiality in a fast-paced setting.

Ideal candidates have 3+ years in a call center, proficiency with telephony and CRM tools, and solid MS 365 Word capabilities. Candidates must reside in the Miami area or nearby for this remote-position role.

Qualifications

• 3+ years of call center experience is required or strongly preferred.
• Associate degree is preferred; a high school diploma or equivalent is required.
• Proficient in Microsoft 365, especially Word, for drafting and reporting.
• Experience handling sensitive information and maintaining confidentiality.
• Ability to multitask while inputting data accurately and communicating clearly.

Responsibilities

• Answer and track incoming calls in a high-volume environment.
• Prepare and submit accurate, detailed reports in government systems.
• Interview callers, applying critical-thinking beyond scripts.
• Navigate multiple systems and document information accurately.
• Record call details per procedures and route escalations appropriately.
• Conduct database and open-source research as needed.

Skills

Call center experience

Multitasking

Written and verbal communication

Independent work

Microsoft 365 (Word)

Data/documentation

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

CRM systems

Telephony systems

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside in Miami, FL or nearby cities.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all call details in accordance with procedures
• Conduct database and open-source research
• Route and escalated calls appropriately
• Other duties, as assigned

Requirements

• 3+ years experience in a call center
• Associates Degree (Preferred) high school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Experience in handling sensitive information

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.