Remote Call Center Specialist - Data, Compliance & Reports

Talentify

Orem (UT)

Remote

USD 25,000 - 33,000

Full time

7 days ago

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Job summary

TechOp Solutions is actively seeking Call Center Representatives to join our team in Utah. The role demands exceptional communication, strong analytical abilities, and a commitment to service excellence. You will review, analyze, and document sensitive information with strict accuracy and confidentiality in a fast-paced environment.

Remote position, but candidates must reside within Orem, UT. You will support operations by handling calls, preparing reports, and navigating multiple systems while

Qualifications

3+ years experience in a call center.
Associates Degree preferred; high school diploma or equivalent required.
Proven ability to multitask while inputting data.
Strong written and verbal communication skills.

Responsibilities

Answer and track incoming calls.
Prepare and submit accurate, detailed reports in government systems.
Engage and interview callers with critical-thinking beyond scripts.
Navigate multiple systems and applications while documenting information.
Record all details in accordance with procedures.
Conduct database and open-source research.
Route and escalate calls appropriately.
Other duties as assigned.

Skills

Multitasking

Written and verbal communication

Data entry

Telephony systems

CRM software

Microsoft 365

Decision making

Attention to detail

Education

Associates Degree

High school diploma or equivalent

Tools

CRM software

Telephony systems

Microsoft 365

Job description

Remote position, but candidates must reside within Orem, UT. You will support operations by handling calls, preparing reports, and navigating multiple systems while

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