Call Center Agent (Fully Remote)

CertMais; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

CertMais is seeking a remote call center specialist to join our global team. In this fully remote role you will answer and track high-volume calls, research details in our databases, and ensure compliance with procedures.

Candidates should have 3+ years in a call center, proficiency with telephony systems and CRMs, strong written and verbal skills, and solid Microsoft 365 knowledge including Word. You will work independently in a remote-first environment with confidentiality as a priority.

Qualifications

• 3+ years of call center experience
• Proficiency with telephony systems and CRMs
• Strong written and verbal communication and multitasking skills
• Proficient in Microsoft 365, especially Word
• Fully remote role with flexibility to work from home
• Collaborative tools and global team
• Maintain confidentiality and compliance with EEO guidelines

Responsibilities

• Answer and track incoming calls in a high-volume environment.
• Prepare accurate, detailed reports and document information per procedures.
• Route and upscale calls appropriately and conduct database research.

Skills

Call center experience

Telephony systems

CRM proficiency

Written communication

Verbal communication

Multitasking

Microsoft Word

Microsoft 365

Remote work

Job description

• Answer and track incoming calls in a high-volume environment.
• Prepare accurate, detailed reports and document information per procedures.
• Route and upscale calls appropriately and conduct database research.

Requirements:

• 3+ years of call center experience and proficiency with telephony systems and CRMs.
• Strong written and verbal communication and multitasking skills.
• Proficient in Microsoft 365, especially Word, and able to work independently.
• Fully remote role with flexibility to work from home.
• Supported by collaborative tools and a global team.
• Maintain confidentiality and compliance with EEO guidelines.

CertMais provides outsourced call center and customer support services, handling client operations with accuracy and confidentiality. The company fosters a remote-first culture with collaborative tools, emphasizing adaptability and service excellence.