Call Center Agent

Jobs for Humanity; Oregon; Hybrid; USD 21,000 - 30,000; Full time

Job summary

CertMais is seeking Call Center Representatives to support client operations from home. The role requires strong communication, meticulous data entry, and confidentiality in handling sensitive information while navigating multiple systems and maintaining accurate records.

Ideal candidates have 3+ years in call centers, proficient in telephony systems and CRMs, and can work independently with minimal supervision. Remote role with flexible schedules and a focus on service excellence.

Qualifications

• 3+ years' experience in a call center
• Associate's degree preferred; high school diploma or equivalent required
• Proven ability to multitask while communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems and CRMs
• Ability to work independently with minimal supervision
• Proficiency in Microsoft 365, especially Word, for drafting and finalizing reports
• Experience handling sensitive information

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports
• Navigate multiple systems and applications while documenting information
• Accurately record details following procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties as assigned

Skills

Verbal communication

Written communication

Multitasking

Data entry

Analytical thinking

Remote work

Education

Associate degree

High school diploma

Tools

Telephony systems

CRMs

Microsoft 365 (Word)

Job description

Job Description

Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escal calls appropriately
• Other duties, as assigned

Requirements

• 3 + years' experience in a call center
• Associate's degree (Preferred), High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
• Experience in handling sensitive information

Home-based

You'll work remotely, with the flexibility to do your best work from home. Supported by collaborative tools and a global team, you'll stay connected while enjoying the autonomy and balance that comes with a fully remote role.

Additional Information

All your information will be kept confidential according to EEO guidelines. Company: CertMais