Remote Call Center Specialist — Confidential Reporting

TechOp Solutions International; Pompano Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

TechOp Solutions in Florida is seeking Call Center Representatives to handle a high-volume workload with a focus on accuracy and confidentiality. You will review, analyze, and document sensitive information while maintaining strict compliance and quality standards.

The role requires 3+ years in a call center, an Associates degree (preferred) or a high school diploma, and strong written and verbal communication skills.

Qualifications

• 3+ years experience in a call center.
• Associates Degree preferred; high school diploma or equivalent required.
• Proven ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs, and Microsoft Office.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details per procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties as assigned.

Skills

Call center experience

Data entry

CRM proficiency

Written communication

Verbal communication

Attention to detail

Education

Associates Degree

High school diploma

Tools

Microsoft Office

CRM software

Job description

TechOp Solutions in Florida is seeking Call Center Representatives to handle a high-volume workload with a focus on accuracy and confidentiality. You will review, analyze, and document sensitive information while maintaining strict compliance and quality standards.

The role requires 3+ years in a call center, an Associates degree (preferred) or a high school diploma, and strong written and verbal communication skills.